Cancellation Policy

PDM Hospitals Private Limited ("PDM", "we", "us")

1. Consultation appointments

You can cancel or reschedule your consultation by calling or messaging us on 9050077755 before the scheduled time. Please inform us in advance so that the slot can be given to another patient.

2. Fees paid for consultation

If you cancel a paid consultation before it has taken place, the amount paid will be refunded or adjusted against a rescheduled consultation, as communicated to you at the time of booking. Consultations that have been completed are not refundable.

3. Medicines and treatment kits

Personalised medicine kits are prepared specifically for each patient after case-taking. Orders can be cancelled before they are prepared or dispatched. Once a kit has been prepared or dispatched it cannot be cancelled or returned, except in the cases below.

4. Wrong, damaged or missing items

If you receive a wrong, damaged or incomplete package, contact us promptly after delivery with your order details and photos of the package. We will arrange a replacement or refund as appropriate after verification.

5. Refund process

Approved refunds are made to the original payment method. The time taken to reflect in your account depends on your bank or payment provider.

6. Need help?

Write to us or call us using the details below and our team will assist you.

Contact us

Phone / WhatsApp: 9050077755 (9 AM – 10 PM)  ·  Email: support@pdmhomeopathy.com